One of the major challenges facing large and increasingly diversified law firms of the future is how to achieve consistent and high quality client service by addressing differences in culture and geographical location. Training and knowledge management systems are key to meeting this challenge.
Traditional methods of learning, in the form of either formal instruction or on-the-job experience, are increasingly inadequate and ineffective in developing lawyers in large international law firms. Dispersed locations, even within a single jurisdiction, increase these problems. They make the delivery of firm-wide training impossible, impractical or too costly. As a result, much of the training or learning will continue to be local and likely, therefore, to reinforce a diversity of cultures.
A conjunction of three developments,
- the development of knowledge management systems;
- computer-based training; and
- delivery through an intranet
provides a means of overcoming these problems. Continue reading ‘Knowledge management: using knowledge management systems to support on-the-job learning’